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Frequently Asked
Questions

Techy Questions

How do I restart my subscription if it lapsed?

After you update your credit card information, you need to manually restart your subscription. You can follow the below steps to do both:

Update your card

Restart your subscription

Why Can’t I log in?

Try checking your browser's security settings. Our membership software won't work if you've disabled 3rd-party cookies, and may get weird if you're using an Incognito Window. Either change your settings or use another browser.

How do I cancel my subscription?

I hate to see you go, but if you must, Log in to your account and toggle auto-renew off from the Subscriptions menu item.

Can I update my email address or other personal information?

YES! Log in your account to make these changes.

How do I update my credit card?

Log in your account, add the new card, and click "Update My Credit Card."

How do I use a password instead of the “magic signup link” via email?

We prefer the "one fewer password in your life" method on by default, but it is absolutely possible for you to set up a manual password and use that to access your membership:

  1. Sign in via the "magic link" method
  2. Go to your Account Settings page
  3. Enter a "new" password
  4. Click "Update"

The next time you need to log in and type in your email address, the system will recognize you have a password and ask for it!

How do I reset my password?

The same method above to set a password initially can be used to change your password to something else.